Service Level Agreement For Equipment

The warranty also does not apply if someone other than us is waiting for the device, you are not using necessary software updates, you are using the device with a system in which we have informed you that we no longer provide support or we have notified you that it is no longer compatible or that you are using third-party consumables (e.g.B. ink). hardware or software resulting in (i) damage to devices (including damage to printheads), (ii) poor quality of clues, text or image printing, iii) errors in the readability of clues or (iv) failure to print clues, text or images. 20. SLA Fees You pay the SLA fee for the initial term of service and all extension service durations. We can increase the SLA fee after the initial duration of the service, and any increases are recorded on your invoice. If you receive service for repairs caused by an excluded circumstance, PBI charges you for the service for PBI`s current hours and for all necessary parts. If you exceed the cycle volume of your equipment indicated in the order, PBI may charge you for the additional cycles on the specified cycle volume (the additional cycles are called “overruns”). The tax is determined by reference to the rate applicable at the time we find that there is an overrun. Participation in regular Ricoh service audits If service companies focus on costs, the service suffers.

If the service suffers, it has an impact on the end user`s economy. The deficit caused by low-value SLAs has opened the door for independent vendors to get back to the basics of support and offer a quick solution, increased availability, and reliable service…