SPA ETIQUETTE

  • Dress as you consider most comfortable. In your private spa suite you will find robes and slippers at your disposal.
    Please arrive 15 minutes before the scheduled time to register, change clothes and start the spa session at the scheduled time.
    The spa manager and receptionists will help you plan your session according to your needs.
    If you have high blood pressure, allergies, physical problems, disabilities, or if you are pregnant, it is recommended to notify us.
    You can wear your own underwear or use the disposable underwear we will offer you. You can also enjoy the treatment without clothes. Choose whatever is most comfortable for you. Our therapists will always use adequate coverage techniques to respect your privacy.
    If you would like to make some adjustment in the treatment room, let the therapists know. It is your time, and you should enjoy the experience to the fullest. For this, we will be happy to modify the temperature of the room, the pressure of the massage or the volume of the ambient music to accommodate your wishes. Please, do not hesitate to ask our therapists to make the necessary changes to adapt to what is most comfortable for you.
    It is better to leave personal valuables at home. But if you take them to the spa, you will be given a safe in the locker room.
    If you are late, the duration of treatment may be reduced. Your treatments will end at the scheduled time so as not to disturb the next client. However, if there were no other clients with planned reservations following yours, you can enjoy the full time scheduled for your treatment.
    Cancellation policy: If you need to change or postpone your appointment, please let us know at least 12 hours in advance. In case you do not show up or change your appointment less than 12 hours in advance, you will be charged the full amount of your reserved treatment or the gift check will be invalidated. 

    THE ENVIRONMENT OF THE SPA IS QUIET AND RELAXED. PLEASE RESPECT THE PEACE AND PRIVACY OF OTHER SPA CUSTOMERS. AVOID SMOKING AND USE THE MOBILE PHONE IN THE SPA FACILITIES. THANK YOU.